What are the delivery times during holidays and are there delays?
When placing an order with us, please do consider that with holiday mail surge is having across the world, the postal services are working extremely hard to deliver post as quickly as possible, however with staff shortages & increase in demand for their services there are understandably large delays at this time
Due to this uncertainty with the postal service, we currently cannot guarantee delivery for a certain date. Please do consider ordering your items well in advance to avoid any disappointment
The estimated dates on your confirmation may currently be inaccurate at this time
Please see below the new approximate delivery times for all countries:
US: 3-7 working days
UK & Europe: 7-20 working days
Australia: 7-20 working days
My package marked as delivered. I did not receive anything in my mailbox.
Please understand the USPS service has been extremely slow due to ongoing demand and shortage of their members . We are asking all of our customers to allow a little extra time for all deliveries. There are usually a couple days' discrepancies between actual deliveries and deliveries shown here.
How long it would take for it to come to me? for US Residents
------PROCESSING TIME AND SHIPPING------
The current processing time is displayed on the Shipping & Policies tab. Your items will be shipped via USPS First Class Mail with tracking which usually takes 2-5 business days, but can take up to two weeks. If you need your items within 14 days from your order date I would strongly recommend upgrading the shipping. If you need your item sooner, shipping upgrades are available at check out (Please note that shipping upgrades are sometimes not available on mobile devices). (Please keep in mind that the processing time stays the same).
How long it would take for it to come to me? for INTERNATIONAL CUSTOMERS
We ship via USPS First Class International Mail with tracking which usually takes anywhere between 1 to 4 weeks. However, the time to process through Customs is often unpredictable and may extend the transit time. If you need your item sooner, shipping upgrades are available at check out. (Please keep in mind that the processing time stays the same).
Can I put my on logo on labels?
Yes, we can do that. Please send your logo via Convo or email (email@example.com)
Do I have to pay additional for personalization?
A variety of our greeting cards available in our shop feature the additional option of adding personalization to your card unless already stated that this item is part of the original design.
For cards with added personalization options, this can be purchased as an add-on from selecting this option from the drop-down menu when adding your item to the basket.
Please note that if you do not purchase this option but include your personalization this will not be printed.
All personalization details are copied directly from the information you provide at checkout. So please do double-check this before finalizing your order.
Can I send an item directly to a recipient?
Absolutely, we are happy to send an item directly to the recipient of your choice, but please make sure to put the recipient's address as the shipping address when purchasing so we can package the cards accordingly.
Is Mintitude open as usual during holidays?
Yes, we are still working as normal as possible in these uncertain times. Due to a large volume of orders, we are working as quickly as possible to get all orders sent out but we do have a 3 working day processing time and can need all 3 days.
When placing an order with us, please understand that while the postal services are working as hard as they can to deliver post as quickly as possible staff shortages & increase in demand is causing delays at this time.
This is something that both we & the postal services cannot control, unfortunately. Due to this, we cannot provide the exact date of your delivery or guarantee delivery for a certain date. Because of this, we would recommend placing orders well in advance to avoid any disappointment
Why the tracking is invalid when I try it out on USPS website?
The tracking number of FIRST CLASS FLAT on the Etsy is not a real tracking number, it does not actually get any real scans. What it does show is when the intelligent barcode at the top of the letter/or the black QR looking square (information-based indicia) runs through sorting equipment, it is broken down by zip code sequence. These trays of mail, then have barcodes on them in which your letter becomes part of this batch scan. These trays are scanned at certain places along the way and your "delivered" scan is only based on when that tray of letters should be in the delivering post office. No physical scan takes place in that post office. Etsy/Pitney Bowes and anyone else that uses this letter tracking method are using the same program.